The coronavirus epidemic may seem to be a major threat to businesses and employment, as well as public health, but Covid 19 may propel digital marketing forward.
Major incidents that affect whole communities can impact people's lives
in various ways; they don't only affect people for a short time, but they can
also serve as a trigger for major changes in the future.
Many people wonder whether the Covid 19 crisis would have a similarly transformative
impact on people's behaviours, habits, and how they work and shop.
How does online work hold certain businesses afloat?
The economy will be a major concern as the UK and other countries
recover from the crisis. Although a recession is almost unavoidable, the
government's attempts to effectively suspend most of the economy would enable
citizens to return to their jobs and businesses and begin the recovery phase in
due time.
However, alongside businesses who have been forced to use the 'Furlough' the system, there are others who have been able to continue operating – such as
businesses that allow employees to operate from home – and others who have
benefited from the crisis, such as supermarkets, takeaways, and online
retailers.
Between businesses that rely on their workers and facilities being in
the same location as their customers – from pubs to planes – and businesses
that can advertise, connect, and exchange online, there is a big difference.
This has shown just how much potential some companies have for the
latter. What's more, the degree to which they've now adapted to do so may be
transformative. This is a level of commitment they had never previously set for
themselves.
Operating from home had its advantages during the Covid 19 crisis:
·
It guarantees business continuity when job places
are inaccessible due to several reasons.
·
It helps workers who need to be at home for a
particular reason, such as a delivery or an appointment, to do so.
·
It helps employees with any disease (not just
Coronavirus) to operate in isolation from their peers and not transmit their
illnesses to them.
·
It eliminates travel, which is good for the
climate.
All of this, of course, necessitates increased IT literacy among
employees, and it may also necessitate some employees becoming even more
effective in their use of technology and the internet.
However, the benefits of acting remotely aren't limited to the
workplace; an increasing number of people are discovering that they can extend
it to other aspects of their lives as well:
·
Ordering daily groceries online is a convenient
alternative to going outside and waiting in long lines at crowded supermarkets.
·
Non-essential products and services are available
for purchase online, making this a busy time for eCommerce companies.
·
When other forms of entertainment are unavailable,
the internet may provide a source of entertainment.
The internet – especially social media – is becoming an increasingly a useful tool for keeping in contact with friends and family who cannot visit in
person.
This means that digital marketing will be much more important during and
after the Covid 19 crisis, which is already critical for small businesses who
have seen conventional marketing yield ever-low returns on investment.
Marketing will become more interactive as the world becomes more
digital. Marketers must adapt their tactics and customer personas to a
post-pandemic environment.